Kyce Abdallah
Computers, repairs, and a lot of troubleshooting.
I study computer science at Baldwin Wallace University and work in campus IT support. Outside of that, I'm into hardware, Linux, and seeing how much more life I can get out of older computers.
- Studying
- Computer science at Baldwin Wallace University
- Working
- IT Student Support Assistant, since January 2025
- Location
- Strongsville, Ohio
About Kyce Abdallah
I'm Kyce Abdallah, a computer science student at Baldwin Wallace University in Berea, Ohio, and a student IT support assistant on the same campus.
I'm from Strongsville, Ohio, where I graduated from Strongsville High School in 2025. My first IT job was a summer internship with Strongsville City Schools in 2024, deploying Chromebooks and repairing older devices so they could go back into use.
Since January 2025 I've worked the support desk at Baldwin Wallace, where the job is whatever walks in: Windows and macOS problems, network connections, docks, software, and the rest of the campus tech. Alongside that I've worked counter and kitchen jobs, which taught me how to stay useful when it gets busy.
What I'm into
Most of it involves computers in some way.
-
Older computers
Taking machines apart, fixing what I can, upgrading parts, and keeping good hardware from going to waste.
-
Linux and software
Learning operating systems, changing settings, and finding out what's happening under the hood.
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Networks and support
Helping people get connected, tracking down device issues, and learning from whatever breaks next.
Worked with Windows, macOS, Chromebooks, Zendesk, hardware repair, help desk, and networking, across work, school, and my own projects.
What I fix
The things I've actually been handed at work, not a wish list.
- Windows and macOS problems
- Day-to-day support for students, faculty, and staff.
- Network connections
- Getting devices connected and working out why they aren't.
- Hardware repair
- Diagnosing older devices and reusing working parts.
- Chromebook deployment
- Setting up devices for students and staff across a school district.
- Software installs and imaging
- Getting machines to a known, working state.
- Support requests
- In person and over the phone, tracked as tickets in Zendesk.
Where I've worked
Some tech jobs, some not. The campus IT job and the school internship are where I got the most hands-on time with computers.
IT
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Jan 2025 – Present
IT Student Support Assistant
Baldwin Wallace University · Berea, Ohio · Part-time
I help students, faculty, and staff with Windows and macOS problems, network connections, docks, software, and other campus tech. I take support requests in person and over the phone, and use Zendesk to keep track of tickets.
Windows, macOS, Zendesk, hardware, network troubleshooting
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Jun – Aug 2024
Summer IT Intern
Strongsville City Schools · Part-time
I helped deploy Chromebooks for students and staff, diagnose and repair older devices, reuse working parts, and assist with software installs and imaging.
Chromebooks, device imaging, maintenance, hardware repair
Other work
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Jun 2026 – Present
Crew Member
Dunkin' · Strongsville, Ohio · Part-time
Front-counter orders, POS transactions, cash handling, and keeping inventory stocked during busy shifts.
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Jun – Aug 2025
Crew Member
Chipotle Mexican Grill · Strongsville, Ohio · Full-time
Food preparation, register work, restocking, and helping the team get orders out during busy periods.
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Aug 2024 – Apr 2025
Assistant Manager
DBS Superior · Part-time
Customer service, inventory and stock organization, and helping with day-to-day opening and closing tasks.
How I work
See it break first.
I want to watch the problem happen before I change anything. Guessing fixes one thing and breaks two.
Repair before replace.
A lot of hardware gets thrown out with one bad part in it. If the rest still works, it should keep working.
Write it down.
A ticket with what went wrong and what fixed it saves the next person from starting over.
Explain it like a person.
Nobody should need to know the jargon to get their laptop working again.
Education
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Aug 2025 – May 2029
Baldwin Wallace University
Computer science · Expected graduation May 2029
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Class of 2025
Strongsville High School
Quick answers
- Who is Kyce Abdallah?
- I'm a computer science student at Baldwin Wallace University and a student IT support assistant on the same campus. I'm from Strongsville, Ohio.
- Where does Kyce Abdallah go to school?
- Baldwin Wallace University in Berea, Ohio, studying computer science. I started in August 2025 and expect to graduate in May 2029. Before that I went to Strongsville High School, class of 2025.
- What does Kyce Abdallah do for work?
- I've been an IT Student Support Assistant at Baldwin Wallace University since January 2025, helping students, faculty, and staff with Windows, macOS, network, and hardware problems. Before that I was a summer IT intern at Strongsville City Schools.
- What is Kyce Abdallah into?
- Older computers, hardware repair, Linux, and networking. Mostly taking things apart and getting more life out of them.
- How do I contact Kyce Abdallah?
- LinkedIn is the best place to reach me.
Say hi
LinkedIn is the best place to reach me. I read everything.
Find me on LinkedIn (opens in a new tab) GitHub (opens in a new tab)